Headwaters was asked by the CEO of a major European oil company to help
coach the executive team in their quest to become the largest, most profitable
and influential company in Europe. Team members, who led divisions from
many European countries, had been accustomed to operating autonomously
and independently, separated not just by function, but by geography and
the cultures of their home countries. They had not been encouraged to
develop inter-division teamwork or communication.
Strategies and Approaches
Headwaters worked collaboratively with the internal lead change manager
to design a two-step strategy. The first step was to design and facilitate
quarterly strategic meetings in various locations around Europe to help
improve inter-division change processes, work on specific strategic goals
and to think and act strategically as a team. The second step was to
help the team create its own set of desired leadership behaviors and
values and to assess how team members fared in comparison to those behaviors.
We then coached each participant on how to improve in weak areas and
use their strengths more effectively.
After two years, the team was functioning at such a high strategic level
and communication and alignment of all divisions was so much improved
that Headwaters felt its services were no longer needed. The role of
team coach was transferred to internal staff.