As the Headwaters team, we commit to these values to guide our decisions
Delighting our Customers
We serve our clients and their businesses by understanding and anticipating
their needs and responding with superior services that help them achieve
professional and personal goals. We deliver on promises, respect confidentiality,
and build enduring customer relationships.
Respect and Integrity
We demonstrate the highest level of honest and ethical behavior. We tell
the truth, treat others with dignity and consideration, demonstrate courtesy,
value contributions from diverse individuals, and respect the right to
differ. Our communications are straightforward, open and objective, and
based upon mutually agreed expectations.
We consistently look for ways to improve performance through teamwork
and to develop a collaborative climate among ourselves and with our clients.
We use collaborative decision making and problem solving processes when
appropriate and share beliefs, information, feedback and credit.
We keep our promises, admit our mistakes, and are accountable for both
individual and team commitments and performance. We strive to model and
walk our talk and embrace appropriate responsibility. We endeavor to
surface and address issues that are hindering our performance as a team
or hurting a team member.
Creativity and Innovation
We are willing to challenge conventional ways of doing things by taking
risks and trying out new ideas. We have a sense of urgency and excitement
and thrive in an environment of change and challenge. We devote time,
effort and resources and act boldly to create opportunities and to encourage
innovation through creativity.
We strive to maximize the personal and professional potential of each
member of our team. We commit to developing an environment for learning
and a structure for training and coaching. We endeavor to attain balance
between workload demands, health and well being. We strive for the highest
quality of connectedness and interpersonal relationships.